Refund policy

 Return & Refund Policy

Welcome to GlowForma. We want you to love your purchase. Please review our return and refund policy below.

Returns

Due to the nature of skincare and personal care products, we only accept returns for items that arrive damaged, defective, or incorrect.

To be eligible for a return:

Items must be unused and in their original packaging

Return requests must be submitted within 14 days of delivery

Proof of purchase and photos of the issue may be required

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on:

Opened or used skincare products

Hair care products

Sale or clearance items

Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with:

Your order number

Clear photos of the item and packaging

We will gladly send a replacement or issue a refund when applicable.

Refunds

Once your request is reviewed and approved, refunds will be processed to your original payment method within 5–10 business days.

Please note:

Shipping fees are non-refundable

Processing times may vary depending on your bank or payment provider

Shipping & Fulfillment

For any questions regarding returns or refunds, please contact us at:

glowforma@yahoo.com